Dell Wyse Device Manager Redesign

As the Dell Wyse Device Manager UX lead, I am responsible for redesigning the legacy desktop-based console into a user-centric web application.

Background

Dell Wyse Device Manager is a secure, highly scalable software designed for IT admin to manage and monitor Dell Wyse thin and zero client desktops and to help maximize user productivity. In order to add new features to the software without consuming huge amount of engineering resources, it was necessary to move away the legacy technology and to turn the product into a web-based application. How might we migrate Dell Wyse Device Manager with modern technology and user-centric experience? We started with understanding our users. 

Process

Research

During the discovery phrase of the project, it was necessary to understand our users:

  • Who are they?
  • What type of work do they do? 
  • When do they access Wyse Device Manager?
  • Where do they use it?
  • Why do they use it?
  • How do they use it? What features are frequently used?

We collected data about our users by conducting customer interviews and on-site customer visitation. We also contacted and interviewed our product managers and engineers who provided technical support to our customers.

Prioritize

What we learned from our research was very valuable on prioritizing features that we invested on. We distributed the features into incremental releases in order to allot time for redesign.

Empathize 

The research also revealed pleasure points, pain points, and opportunities. We converted such data in design considerations.


Design

 

Assessment

One of the ways of measuring success and outcome was to conduct user testing. With collaboration with user researcher, several user testings were conducted periodically. Learnings were converted into design consideration and communicated out to the organization.

 

Everything is good. The Dell team kept the administrator in mind when designing this.